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This page contains complete instructions for ordering from our website. If you still have questions after viewing this page, please e-mail us using the link at the bottom of this page. If you want to translate this page or our entire website into another language, please try the Google Translator. Saltwaterflies.com pages display best on a full computer screen.
How to order from our catalog: View any of our product and catalog pages at your convenience. Click on the "Add to Cart" link next to any item to select that item. When you click any "Add to Cart", or "View Cart" link, a page will load showing you the contents of your Cart. You will always have the option to adjust the quantity if you wish to order more than one of any particular item. Click the "Recalculate" button to view your correct total if you adjust the quantity of an item, or change the shipping or tax parameters. If you change your mind about a particular item, you may adjust the quantity to "0" and click "recalculate" to remove an item from your cart. You may remove all items from your shopping cart by clicking the "Empty Cart" button. You may return to shopping, or continue on to checkout with your order by clicking on the appropriate links. For ease of surfing, use the "Back" button on your browser after clicking an "Add to Cart" link to return to the same page you were shopping.
When you are ready to check out, please be sure to select the proper shipping method and sales tax info. Check the box shown if your credit card billing address is different from the address you wish to have your order shipped to. The Checkout button will load a secure page for payment and shipping information. Please verify carefully that all of your information is recorded accurately! A "Special Instructions" box is available for any special instructions, comments, or requests. When all required information has been entered, click the "Submit this order" button. Your order will be placed securely, and we prepare your order as soon as we receive it! Placing your order through our online ordering system is the absolute fastest way to get your order with us processed.
Shipping and Handling Rates and Policies: Shipping within the United States is by The United States Postal Service or UPS (United Parcel Service). Shipping to addresses outside of the United States is by the US Postal Service. We offer flat rates on shipping. Please note that the USPS and UPS have both raised rates significantly recently - we updated our shipping rates as of October, 2021; this is the first time that we have raised our charges for USPS in more than 5 years. :
Domestic Orders (within the United States):
USPS "Priority Mail": $7.95. (Estimated Delivery time: 3-5 days). We prefer to ship by this method whenever possible. US Priority Mail delivers quickly to most USA addresses, and we will supply tracking number for your USPS shipment.
USPS "Express Mail": $40.95. (Estimated Delivery time: 1-2 days). Express Mail delivers very quickly to many metropolitan areas of the United States - often in 1 day. Rural areas are commonly a two day delivery by Express Mail. We will supply tracking number for your USPS Express Mail shipment.
USPS "First Class": $5.95. (Estimated Delivery time: 3-5 days). If your order is light in weight or compact in size, then First Class Mail is a good option which delivers quickly and includes a tracking number. Note that we can only ship small orders by First Class mail - if you choose this and your order ends up weighing more than one pound, then we will update the ship method & cost to Priority Mail status, as we are restricted to using First Class only for packages of less than one pound.
UPS (United Parcel Service) - We no longer offer UPS as a standard service, as the costs of UPS services have increased substantially in recent years, while in our opinion the speed and quality of the service has declined. However, we can still ship via UPS if you require it; please contact us at any of our email links or by phone and we will do our best to accomodate your needs.
Canada: We prefer to ship to Canada by US Priority Mail International; cost is $29.95. We also make available, but do not recommend US First Class Mail International to canada for $14.95. Estimated delivery time to Canada is 7-20 business/working days for Priority Mail International. We cannot offer any estimate of delivery times for First Class Mail International. Please note that all deliveries to Canada are now being handled by "Global Post" - you will receive a tracking number that can be used on Global Post's website to track your package at https://www.goglobalpost.com/track/
International Deliveries: We prefer to ship all overseas orders by US Priority Mail International; cost is a flat rate of $49.95. Also available is US Express Mail International; cost is a flat rate of $59.95 - this service is advertised by the US Mail Service as the fastest possible method. We also make available, but do not recommend US First Class Mail International for $29.95. Estimated delivery time to most overseas addresses is 10-21 business/working days for Priority Mail International, slightly faster for Express Mail International. We cannot offer any estimate of delivery times for First Class Mail International. Please see www.usps.com for more information on United States International mail services. Please note that all international deliveries are now being handled by "Global Post" - you will receive a tracking number that can be used on Global Post's website to track your package at https://www.goglobalpost.com/track/
Want to find out how much your order is going to cost you in your currency? Try the XE.com Personal Currency Assistant to convert US Dollars into Euros, Pounds, Guilders, Francs, Deutchmarks, Canada Dollars, Lira, Pesos, and more! Note: exchange rates vary from day to day - Saltwaterflies.com cannot guarantee rates as we have no control over international exchange rates. This link is provided as a convenience to our customers.
Out of stock items: We do everything in our power to keep a full inventory at all times, but items do occasionally go out of stock. Our website is updated for inventory nearly every day, so our online catalogs are 99.9% accurate as to whether items are in stock (marked with an "Add to Cart" link) or out of stock (marked with a Temporarily out of stock link). We do not hold backorders as a general rule, but we may if it appears as if the particular item was important to your order. If you do or do not want us to backorder items, feel free make a note in the "Special Instructions" box at checkout. A great way to do this is to specify: "Please do not ship without the following item: ----, but alert me by e-mail if this item is not currently available"...this will let us know that a specific item is critical to your order. We do not make substitutions on orders unless specifically requested by the customer.
Return Policy: Your satisfaction is always 100% Guaranteed! Please contact us if you have a problem with your order. We accept returns of any item in original condition within 15 days of receipt. We offer store credit or a full refund on all returned items.
Other Questions? Please E-mail us at: email@example.com
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